How do we work?

First, we press pause – stopping to think about what the real problems are. We ask questions about the issues you face and listen closely to the answers. As we talk, we’ll look for the communication issues and patterns that we see emerging.

Sometimes the problem isn’t what you think it is! You might believe a problem is at the micro-level, such as an interpersonal issue, when in fact it is due to a macro-level process that isn’t working. We then work collaboratively with you to develop programs that make sense within your organization.
Finally, we will help you put the program in place and start a process of better communication.

Pause Create Communicate

 We listen to you tell

us the issues you

face

 We discuss

possible macro and

micro

organizational

communication

issues

 We use diagnostics

to better assess the

problems

 We collaborate with

you to identify the

best solutions

 We discuss the

measures that will

show success

 Together, we create a

cohesive program that

addresses the issues

you face

 We put the program

in place

 We help you

communicate and

execute better

 We get feedback to

identify program

successes

3

Macro and Micro Organizational Communication Areas

<-- -- -- -- -- -- -- -- -- Macro Level Communication

Leadershi

p

Customer

Outreach

Culture

&Proces

s

Team

building

Decision

making

Conflict

resolution

Interpersonal

Skills

Micro Level Communication -- -- -- -- -- -- -- -- >

What kinds of solutions do we offer?

4

Our programs can contain assessments, audits, training, consulting, coaching – or all of the above. Our tools focus on the

topics below, but we never collaborate on a solution until we understand the true problem.

Leadership

 Charting a vision and course

 Planning strategically

 Building a positive culture

 Developing resilience

 Balancing mission & bottom line

Customer Outreach

 Communicating effectively with customers

 Developing good writers

Culture and Process

 Communicating up, down, and across an

organization

 Managing change

 Creating a positive culture

Team building

 Assessing team DNA

 Communicating effectively within a team

Decision Making

 Making better situational decisions

 Collaborative decision making

 High Impact Conflict Resolution

 Making conflict productive, not destructive